This “Q-connect” User Agreement (“Agreement") is made by and between Meridian Biomedical Inc. dba Quality Biomedical (“Quality Biomedical") and Customer effective on the date the site registration to “Q-connect” is completed by an authorized employee of Customer, with the following terms and conditions:


Quality Biomedical provides a cloud based Portal accessible through called Q-connect, to permit the management of the service and repair process of biomedical equipment of certain customers of Quality Biomedical. Such customers may designate certain of their employees to register in Q-connect to have access to all the services and benefits that it provides.

Acceptance of Terms of Use

Q-connect is offered for Customers use, conditioned upon Customers acceptance of the terms, conditions, and notices contained herein.  By registering and using Q-connect you agree on behalf of your companies to these terms and conditions.

Quality Biomedical may modify, suspend, discontinue or restrict the use of any portion of Q-connect, including the availability of any portion of the content at any time, without notice or liability.

Description of Service

Q-connect provides authorized employees of Quality Biomedical’s customers with access to information related to Customer’s own biomedical equipment service and repair at Quality Biomedical. Some of the key features of Q-connect are;

  • It allows the automatic generation of an RMA number.
  • It allows the interactive communication to schedule shipments of medical equipment to Quality Biomedical for service and repair
  • It provides for confirmation receipts when customer equipment is physically received at Quality Biomedical’s service center.
  • It allows for online approvals of all repair estimates.
  • It provides reminders to customers to approve repair estimates.
  • It provides status updates of all customer equipment in process at Quality Biomedical.
  • It provides alerts of equipment requiring excessively high levels of service so customers can take remedial action at their discretion.

The information, documents, and communications through Q-connect are provided as a convenient resource to Customers and may be used for informational purposes only.  The information contained in Q-connect should NOT be used as a substitute for consultation with professionals or statutory record keeping needed by relevant governmental or industry organizations.

Service Availability 

Quality Biomedical will use its best efforts to provide 24 hour a day availability of Q-connect. However, Quality Biomedical makes no representation or warranty that 24 hour service will be available. Customer agrees and acknowledges that Q-connect will, at times, be unavailable due to regularly scheduled maintenance, service upgrades, or other mechanical, network or electronic failures.  Quality Biomedical shall not be responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to Q-connect Quality Biomedical is not responsible for any problems or technical malfunctions of any telephone or fiber network or lines, computer on-line systems, servers or providers, computer equipment, software, failure of any e-mail to be received by the Customer on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof, including any injury or damage to your computer or peripherals related to downloading any materials from Q-connect.

User Password and Security

Using Q-connect and its related services requires the use of a user name and password.  The confidentiality of the user name, password and account itself are the responsibility of the Customer and its designated user. Any activities that occur under users’ accounts are their responsibility.  Customer agrees to notify Quality Biomedical immediately of any unauthorized use of their accounts or any other breach of security.  The use of another person’s username and password is expressly prohibited.

Customer acknowledges that the use of username and password by their designated employees, is an adequate form of security.  Customer is solely responsible for (1) authorizing, monitoring, controlling access to and maintaining strict confidentiality of their employees’ user name and password, (2) not allowing unauthorized persons to access usernames or passwords, (3) any changes or damage that may be incurred as a result of your neglect to maintain the strict confidentiality of your username and password, and (4) promptly informing Quality Biomedical in writing of any need to deactivate a username due to security concerns or otherwise.

Quality Biomedical is not liable for any harm related to the misuse or theft of usernames or passwords or unauthorized disclosure of usernames or passwords,

Quality Biomedical will use its best efforts to make Q-connect secure from unauthorized access. Q-connect will require industry standard 128bit encryption on all communications between your device and Q-connects’ server.  Q-connect server operating system and applications software will be updated and virus-scanned regularly.  However, you recognize that no completely secure system for electronic data transfer has yet been devised.


Termination of Logon Account

Quality Biomedical retains the right to terminate Customer’s account for any reason and at any time. If security violations occur, Quality Biomedical reserves the right to terminate Customers access to Q-connect, immediately without notice. For all other reasons, Quality Biomedical will provide thirty days (30 days) written notification of termination. Prior to termination of the account, Customer shall have the opportunity to download all service reports in Q-connect to be stored in a local drive. Alternatively Customer may also print hard copies of these service reports.

Accuracy of Content and Liability Disclaimer

To the maximum extent permitted by applicable law, all such information, software, documents, and communications are provided “as is" without warranty or condition of any kind.  Quality Biomedical and its suppliers hereby disclaim all warranties and conditions with regard to such information, software,documents, and communications, including without limitation, all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

To the maximum extent permitted by applicable law, in no event shall Quality Biomedical, or its suppliers, be liable for any direct, indirect, punitive, incidental, special, consequential damages, or any other damages whatsoever, including without limitation, damages for loss of use, data, or profits, arising out of or in any way connected with your use or the performance of Q-connect, with the delay or inability to use Q-connect or related services, whether based in contract, tort, negligence, strict liability, or otherwise, even if the Customer or its suppliers has been advised of the possibility of damages.

Given the changing nature of federal and state laws and the inherent hazards of electronic communication, there may be delays, omissions, or inaccuracies in information contained in this site.  As such, no information on this or related sites should be used as a substitute for consultation with professional accounting, tax, legal, or other competent advisors.

If you are dissatisfied with any portion of Q-connect, including information, documents, or communications, or with any of these terms and conditions of use, your sole and exclusive remedy is to cease using Q-connect and the information, documents, or communications you obtained from Q-connect. You may download and store all service reports prior to discontinuing use of Q-connect.

Icons, Logos, and Other Proprietary Material

The trademarks, logos, and service marks (collectively the “Trademarks") displayed on Q-connect are registered and common law trademarks of Quality Biomedical.  Nothing contained on Q-connect should be construed as granting, by implication, or otherwise, any license or right to use any of the Trademarks displayed on Q-connect without the written permission of Quality Biomedical. Your use of any of the Trademarks displayed on Q-connect or displayed on any content on Q-connect is strictly prohibited.

You should assume that everything you see or read on Q-connect is copyrighted and is a trade secret and may not be used except as provided in these terms and conditions of use or in the text on Q-connect without the written permission of Quality Biomedical.

Changes to Terms and Conditions of Use

Quality Biomedical reserves the right to modify the terms, conditions, and notices under which Q-connect is offered.  Customer’s continued use of Q-connect after the posting of any amended terms and conditions shall constitute your agreement to be bound by any such changes.

Confidentiality, Information Protection, and Protection of Data

Notwithstanding any existing legal or contractual obligations regarding confidentiality between Customer and Quality Biomedical, Customer undertakes to treat all knowledge relating to business processes, methodologies, functionality and technical capability of Q-connect as CONFIDENTIAL.  Customer shall assure that any data related to the proper functioning of Q-connect, which comes into your possession through the use of Q-connect, is not transmitted to any unauthorized person.  In partial consideration of the opportunity to access the resources of Q-connect concerning your account, Customer agrees to maintain the strict confidentiality of access of Q-connect and its data to you and your authorized employees and to indemnify and hold harmless Quality Biomedical and its officers, shareholders, and employees and their heirs, successors, and assigns from and against any and all claims, actions, demands, losses, damages, judgments, costs, and expenses, including without limitation, reasonable attorneys’ fees and liabilities of every kind that may arise from your or your employees’ use of Q-connect or because of violation of these terms and conditions of use.

No Unlawful or Prohibited Use

Customer and its employees are prohibited from using Q-connect to damage, disable, or overburden Quality Biomedical and its Vendors servers or network or impair Q-connect or interfere with any other party’s use of Q-connect.  Hacking, password mining, or any other means to gain unauthorized access to Q-connect, accounts, computers, or network is prohibited. Posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law is also prohibited.  Quality Biomedical will fully cooperate with any law enforcement authorities or court order requesting or directing Quality Biomedical to disclose the identity of anyone posting any such information and materials.  Quality Biomedical is an equal opportunity employer and values the diversity of its people.


This is the entire agreement between Quality Biomedical and Customer regarding this subject matter. This Agreement does not modify or affect any existing or future engagement letter or agreement between Quality Biomedical and Customer.

Term and Termination

This Agreement and the services contemplated by it may be terminated by either Quality Biomedical or Customer with or without notice at any time.  Quality Biomedical may at any time terminate Q-connect in whole or in part without notice or liability. Where no security violations have been made by Customer, Quality Biomedical shall provide 30 days’ notice to Customer to download all service reports prior to the loss of service. After this period of time, Customers shall be charged $20 for each service report requested that Quality Biomedical will provide for up to one year from the date of termination.


By completing the site registration, Customer hereby acknowledges that you have read the Terms and Conditions portion of this document and that you agree to these terms and conditions.  This Agreement does not modify or affect any existing or future engagement letter or agreement between you and the Customer.